Capture the experience dividend
If you are a regular listener to my 'Better Value; Better Business' podcast you will understand about the value within experiences.
Have you started to think about how you can become more profitable by questionning your customers / employees?
I have a tool to start you off: check how well you are capturing the value within customer and employee experience to your full advantage in the following audit questions.
If you complete the audit and subscribe I will personally send you feedback to guide you.
Alexandra