Episode 11 - About Time
This week on the show Alex talks about the most valuable commodity, time. Looking at different definitions of time, how we perceive time, how consumers...
Episode 10 - value destruction
In this episode of the Better Value Better Business podcast, host Alex Stacey is taking a look at value creation through the lens of value destruction....
Episode 9 - Unlocking Customer Satisfaction: the Role of Frontline Employees - with guest Emily Potts
Alex is joined by business coach and culture design consultant Emily Potts to discuss how organisations can create customer satisfaction. However, it...
Episode 8 - From Consumer to Service Provider: Exploring the Dynamic Relationship in the Digital Age
This week Alex looks at what organisations should aim to do to make sure their customers have a positive experience. However, as all customer experiences...
Episode 7 - Perception and Feedback: Understanding the Influence on Customer Experiences
Your customers are bombarded with choice, not just by the number of products they are exposed to, but within your individual product. How do you help...
Episode 6 - Simplifying Consumer Choice: Strategies for Making Positive Decisions
This week Alex talks about the customer journey and the problem of choice. How many touch points do you think your customers go through when they engage...
Episode 5 - The Paradox of Choice: Finding the Balance for Customer Value
This week Alex talks about the customer journey and the problem of choice. How many touch points do you think your customers go through when they engage...
Episode 4 - Building Strong Brands: Enhancing Value in the Customer Experience
In this episode Alex dives into the topic of branding. What is branding? How can you use it to add value to your organisation and the experience of your...
Episode 3 - The Hidden Influencer: Exploring Affective Responses for Value Creation
In this episode Alex looks at affective emotional responses. Have you ever wondered why you react a certain way to certain stimuli and how this reaction...
Episode 2 - Effort and Perception: Understanding How Our Thinking Shapes Value
KEY TAKEAWAYS
There are two types of value. Economic value, which is the value we place on an item that we have exchanged for cash, and, human...
Episode 1 - From Perception to Profit: Harnessing the Power of Value
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Better Value; Better Business Introduction
Introduction – Welcome to this...